Frequently Asked Questions
Common questions and answers about using Skiley.
General Questions
Section titled “General Questions”What is Skiley?
Section titled “What is Skiley?”Skiley is a website and app that enhances your Spotify experience with powerful playlist management tools, music discovery features, and listening statistics that Spotify doesn’t provide natively.
Is Skiley free?
Section titled “Is Skiley free?”Yes! Skiley offers many features for free. Some advanced features require a PRO status, which is a one-time payment (no recurring subscription).
Is Skiley safe to use?
Section titled “Is Skiley safe to use?”Yes, Skiley is completely safe. We use Spotify’s official API and never have access to your Spotify password. You can revoke Skiley’s access anytime from your Spotify account settings.
Do I need to download anything?
Section titled “Do I need to download anything?”No! Skiley is a website that works in your browser. Just visit skiley.net and log in. However, mobile apps are available for iOS and Android if you prefer.
Which devices can I use Skiley on?
Section titled “Which devices can I use Skiley on?”Skiley works on:
- Desktop browsers (Chrome, Firefox, Safari, Edge)
- Mobile browsers
- iOS app
- Android app
Account & Login
Section titled “Account & Login”How do I create an account?
Section titled “How do I create an account?”You don’t need to create a separate account. Simply log in with your existing Spotify account, and Skiley will create your profile automatically.
Can I use Skiley without a Spotify account?
Section titled “Can I use Skiley without a Spotify account?”No, Skiley requires a Spotify account to function since it works with your Spotify data.
Do I need Spotify Premium?
Section titled “Do I need Spotify Premium?”No! Skiley works with both free and premium Spotify accounts. However, some Spotify features (like playback controls) require Premium.
I can’t log in. What should I do?
Section titled “I can’t log in. What should I do?”Try these steps:
- Make sure you’re using a valid Spotify account
- Clear your browser cache and cookies
- Try a different browser
- Check if Spotify is experiencing outages
- Contact us at support@skiley.net
How do I log out?
Section titled “How do I log out?”Click the settings icon (gear) in the navigation menu, then click Logout.
Can I use multiple Spotify accounts?
Section titled “Can I use multiple Spotify accounts?”Yes, but you need to log out and log back in with the other account. Each Spotify account has its own separate Skiley data.
Playlists
Section titled “Playlists”How many playlists can I edit?
Section titled “How many playlists can I edit?”Free users have a weekly limit on playlist actions. PRO users have unlimited actions.
Why can’t I edit a playlist?
Section titled “Why can’t I edit a playlist?”You can only edit playlists you own. If someone else created the playlist, you need to copy it first, then edit your copy.
Can I edit my Liked Songs?
Section titled “Can I edit my Liked Songs?”Not directly (Spotify limitation). Copy your Liked Songs to a regular playlist first, then edit the copy.
Changes aren’t showing in Spotify. Why?
Section titled “Changes aren’t showing in Spotify. Why?”- Wait a few seconds for sync
- Close and reopen the Spotify app
- Make sure the playlist sort is set to “Custom order” in Spotify
- Check your internet connection
Can I undo changes?
Section titled “Can I undo changes?”Most playlist actions are irreversible. Always make a copy of important playlists before making major changes.
Do local files work?
Section titled “Do local files work?”Most features don’t support local files. They’re typically ignored in operations like copying, filtering, and exporting.
Features
Section titled “Features”Where are my lyrics?
Section titled “Where are my lyrics?”Lyrics appear in the Now Playing section when you play a song. Not all songs have lyrics available in our database.
Why don’t I see my stats?
Section titled “Why don’t I see my stats?”Stats require listening history. If you’re a new user or use Private Session frequently, you might not have enough data. Wait 1-2 weeks of regular listening.
What does “action limit reached” mean?
Section titled “What does “action limit reached” mean?”Free users have a weekly limit on playlist actions (creating, editing, filtering, etc.). The limit resets each week, or you can upgrade to PRO for unlimited actions.
How does Discover Daily work?
Section titled “How does Discover Daily work?”Discover Daily analyzes your recent listening and creates a playlist of recommended songs. The Automated version (PRO-only) updates daily automatically.
Can I customize what goes into automated playlists?
Section titled “Can I customize what goes into automated playlists?”Automated playlists (like Automated Discover Daily) adapt to your listening habits automatically. You can’t manually customize their contents, but they evolve based on what you listen to.
Technical Questions
Section titled “Technical Questions”Does Skiley work offline?
Section titled “Does Skiley work offline?”No, Skiley requires an internet connection to communicate with Spotify’s servers.
Why is Skiley slow?
Section titled “Why is Skiley slow?”Possible reasons:
- Large playlists take longer to process
- Slow internet connection
- High server load
- Many operations running at once
Try refreshing the page or waiting a few minutes.
Do I need to keep Skiley open?
Section titled “Do I need to keep Skiley open?”For most actions, no. Once you start an operation, it runs on our servers. You can close Skiley and check back later. Automated features (PRO) run automatically without keeping Skiley open.
Can I use Skiley and Spotify at the same time?
Section titled “Can I use Skiley and Spotify at the same time?”Yes! In fact, you should. Keep Spotify playing while using Skiley to see real-time information in the Now Playing section.
Privacy & Security
Section titled “Privacy & Security”What data does Skiley collect?
Section titled “What data does Skiley collect?”Skiley only accesses:
- Your Spotify profile information
- Your playlists and listening history
- Your followed artists and liked songs
- Currently playing track
We never store your password or sell your data.
Can Skiley see my password?
Section titled “Can Skiley see my password?”No! Authentication is handled entirely by Spotify. Skiley never has access to your Spotify password.
Can I revoke Skiley’s access?
Section titled “Can I revoke Skiley’s access?”Yes, anytime! Go to your Spotify account settings → Apps → Remove Skiley. Note that Skiley won’t work after you revoke access.
What happens to my data if I delete my account?
Section titled “What happens to my data if I delete my account?”Your Skiley account data is permanently deleted. Your Spotify data remains in your Spotify account unaffected.
PRO Subscription
Section titled “PRO Subscription”What is PRO?
Section titled “What is PRO?”PRO is Skiley’s premium tier that unlocks advanced features and removes limitations.
How much does PRO cost?
Section titled “How much does PRO cost?”PRO is a one-time payment (no subscription). Pricing varies by region. Check the PRO section in the app for your local pricing.
Is PRO a subscription?
Section titled “Is PRO a subscription?”No! PRO is a one-time payment that gives you lifetime access. No recurring charges.
What payment methods are accepted?
Section titled “What payment methods are accepted?”- Credit/debit cards (via Stripe)
- Apple Pay (iOS app)
- Google Pay (Android app)
- PayPal (via invoice - contact support)
Can I get a refund?
Section titled “Can I get a refund?”Refunds are handled on a case-by-case basis. Contact support@skiley.net to discuss your situation.
If I switch devices, do I keep PRO?
Section titled “If I switch devices, do I keep PRO?”Yes! PRO is linked to your Spotify account, not your device. Log in on any device with the same Spotify account to access PRO features.
Can I share PRO with family?
Section titled “Can I share PRO with family?”No, PRO is linked to a single Spotify account and cannot be shared or transferred.
Can I buy PRO for multiple Skiley accounts on the same device?
Section titled “Can I buy PRO for multiple Skiley accounts on the same device?”If you’re using the iOS or Android mobile app, you can only purchase PRO for one Skiley account per device due to app store limitations. Apple and Google do not allow the same in-app purchase to be bought multiple times on the same device.
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Troubleshooting
Section titled “Troubleshooting””Nothing being played right now”
Section titled “”Nothing being played right now””Make sure:
- Spotify is playing on any device
- You’re not in Private Session
- Spotify app is up to date
- Try restarting Spotify
”No playlists found”
Section titled “”No playlists found””Check:
- You’re logged into the correct Spotify account
- You’re following playlists (saved to library)
- Try clicking the refresh button
- Log out and back in
”This playlist cannot be edited”
Section titled “”This playlist cannot be edited””You don’t own this playlist. Copy it first, then edit your copy.
Lyrics not showing
Section titled “Lyrics not showing”- Not all songs have lyrics available
- Try a different, more popular song to test
- Some regional restrictions may apply
Stats showing incorrect data
Section titled “Stats showing incorrect data”Stats come directly from Spotify’s API. If they seem wrong:
- Wait 24-48 hours for updates
- Check if you’re in Private Session (doesn’t count)
- Make sure you’re listening on your primary account
Features not loading
Section titled “Features not loading”Try:
- Refresh the page (F5 or Cmd+R)
- Clear browser cache
- Try a different browser
- Check if Spotify is experiencing outages
- Wait a few minutes and try again
Error messages
Section titled “Error messages”If you receive an error:
- Note the exact error message
- Try the action again
- Refresh the page
- Send feedback with the error details
Support
Section titled “Support”How do I report a bug?
Section titled “How do I report a bug?”Use the Send Feedback feature in the app:
- Click settings (gear icon)
- Click Send feedback
- Select “Functional bug” or “Visual bug”
- Describe the issue
- Submit
We typically respond within 24-48 hours.
How do I suggest a feature?
Section titled “How do I suggest a feature?”Same process as reporting bugs:
- Send feedback
- Select “Suggestion”
- Describe your idea
- Submit
We read all suggestions and consider them for future updates!
How do I contact support?
Section titled “How do I contact support?”Multiple ways:
- Preferred: Send feedback in the app
- Email: support@skiley.net
- Reddit: r/skiley
- Instagram DM: @skileydotnet
- X (Twitter) DM: @skileydotnet
Other Questions
Section titled “Other Questions”Does Skiley work with other streaming services?
Section titled “Does Skiley work with other streaming services?”Currently, Skiley only works with Spotify. Support for other services is not planned at this time.
Is there a desktop app?
Section titled “Is there a desktop app?”Skiley works great in desktop browsers. However, you can also “install” it as a Progressive Web App (PWA) for an app-like experience. On mobile devices, there are Android and iOS apps available.
Can I use Skiley commercially?
Section titled “Can I use Skiley commercially?”Yes. Simple as that. Additionally, contact us at support@skiley.net for business inquiries.
Who made Skiley?
Section titled “Who made Skiley?”Skiley is developed and maintained by João Vitor Verona Biazibetti. It’s an independent project, not affiliated with Spotify.